Facts Terms and Conditions

Gemstones

Lonely Mountain Jewelry is a Stuller Dealer of fine gemstones. The diamonds are Stuller RED BOX diamonds with guaranteed grading reports, laser inscribed ids, 1-year loss/theft policy, and life-time upgrade policy. You know exactly what you are buying. Stuller offers BLACK BOX fine colored gemstones with guaranteed grading reports, 1-year loss/theft policy.  See Stuller Red Box and Black Box for program benefits.  Again, you will know exactly what you are buying. There are diamonds and gemstones for every budget! Gemstones and diamonds are available from other suppliers as well.

Using your own Gemstones

You are welcome to bring your own gemstones and let me design a new setting for them. I do not charge to set stones purchased through Lonely Mountain Jewelry. There is an additional setting charge for stones not purchased from Lonely Mountain Jewelry, currently $450. You will receive a receipt when I accept the stones. On the receipt you will declare the value. Your gemstones are treated with the kindest care I can offer. As with all manufacturing processes there is a risk of loss or damage. If the stone is lost or damaged Lonely Mountain Jewelry will repair the stone, replace the stone, or refund the declared value depending on what I think is appropriate.  When you ship your gemstone to my shop to complete a project you will first receive a UPS shipping label from my shop. There are special packaging instructions that need to be followed.  I will also need an appraisal or a jewelry shop reciept to verify the value of the stone for insurance purposes.  

Who owns the Designs?

Custom Designs are the intellectual property of Lonely Mountain Jewelry.  All rights are reserved.  You are buying finished jewelry.  The designs cannot be duplicated, copied, or sold without written permission.

Hours

Lonely Mountain is closed Friday night to Sunday at 1pm to allow my family and employees to honor Shabbat and attend Church services. Otherwise, I answer emails anytime I'm working in the shop. (sometimes to the wee-hours!). I will be happy to accommodate your schedule whenever possible. Terra Bella is open from 8am to 6pm weekdays and 8am to 5pm on weekends for meetings. We can still meet in the evenings at Kaladi Bros or Starbucks if you prefer. We can schedule a computer "GoToMeeting" internet meeting almost anytime. My office phone rings through to my cell if I'm out of the shop. Please leave a message if you miss me or leave an email and I will get back to you promptly.

Guarantee

All jewelry is made as if for a member of my family. The job is done when you are completely satisfied. If you are dissatisfied I will either re-make the item or refund your money upon return of the item in the original condition. You have 7 days to inspect the item and request a refund. After that period I will assume that you are pleased with the project. After this period I will repair defects in workmanship. Normal wear will be repaired at owner's expense. All gemstone settings should be inspected every 6 months by a professional jeweler for security and immediately if the item has been dropped or damaged. Lonely Mountain Jewelry is not responsible for stone loss. Buyer is responsible for shipping charges. Under all circumstances Lonely Mountain Jewelry's liability is limited to the purchase price of the item.